Customer Service

Customer Service

We take customer service extremely seriously here at Phoenix Garden Memorials. We’re a small independent company based on the edge of Dartmoor in Devon. We’re really lucky to able to work with lots of very skilled and passionate local artists who want to create the perfect garden memorial just for you. We are always really happy to talk to you about what you would like to do with your loved one’s ashes, our phone number is 01392 58 1012.

Timescales

Many of our items are handmade or hand-cut and therefore can take a little while to make, we think it’s worth the extra wait to get something that is totally unique and handcrafted. We have stonemasons, sculptors, ceramicists and stone cutters who we have worked with over a number of years to create garden memorials that can be a central feature of your garden whilst remaining completely discreet.

Please check individual items for delivery timescales.

Delivery

Whilst we work really hard to find the best value delivery options many of our garden memorials are reasonable heavy and some are very heavy. If you enter your address in the checkout section it will calculate the delivery price for mainland UK. Please note that delivery is usually by pallet to your driveway, you will need to arrange for the movement from the driveway to your desired location in your garden.

Alternatively you can collect the piece in person we’re here Monday to Friday 9am to 5pm except for bank holidays.

We’re sorry that we’re currently unable to offer a delivery price on the website for orders outside of mainland UK but if you email us at hello@phoenixgardenmemorials.co.uk we will get you the best price.

Returns

Unfortunately as many of our pieces are bespoke we’re unable to accept returns unless they are suitable for re-sale or if items are faulty, please see our full terms and conditions for more details. We’re always determined to ensure that you are happy with your purchase, please always give us a call and we will do our absolute best to sort out the problem, whatever it is.

 

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